Reception staff polite and helpful. Room not cluttered. Very quiet- couldn’t hear anything outside of the room.
Steph
november 2023
I liked the fact that I was close to Kingston station, the key bus stops I needed and the shopping and restaurant areas. Plus walking along the river was lovely. I only ate breakfast in the hotel once and it was ok. My room was spacious and clean and had a good working surface for my laptop.
Sharon
mai 2025
The hotel was well situated for our needs. Our room was clean and well stocked. I liked that toiletries were provided, but we really did NOT like the scent, so we chose not to use them. . The hairdryer was a salon style but the curly cord makes it difficult to use.
Mrs
april 2025
I loved the location. Kingston is a very nice town and I enjoyed visiting Richmond deer park and the Hampton Court Palace. Very convenient to restaurants, shopping, and entertainment as well as London proper. We purchased the London Transit, day Travel Card for 16# and rode the train to Waterloo station which provided access to all of London via Underground at no additional charge. Train access is also simple to both LGW and Heathrow. The Hawkers Brasserie restaurant at the hotel was very good and seemed to do a large % of take out food deliveries, which confirmed our assessment of the quality. I would definitely stay here again on my next visit to London.
George
november 2024
Everything was as good as the previous times we have stayed but to rate as perfection can cause complacency by removing the goal of improvement. We entertained guests in restaurant on Saturday night and got very good feedback!!
Gary
oktober 2024
We were so glad we stayed at this hotel rather than an airport hotel so we were able to visit with our daughter longer before heading home. Our room was comfortable and the staff person who checked us in was warm and welcoming. I was so happy she mentioned the restaurant. The additional price for breakfast was well worth it; there were plenty of options with warm plates to choose from.
Maria
juni 2024
very comfortable, quiet rooms. exceptionally nice and helpful staff throughout. Kudos to Archie and the restaurant team. Very good food and service. Very helpful Reception staff! Great location too. 5 min walk to Kingston Rail Station (direct to Waterloo and Vauxhall). 6 min walk to Cromwell Road Bus Station (which has excellent signage and wait areas). plenty of shopping opportunities and River walk with many restaurant and pub options, plus walking paths. Easy to get to Hampton Court Palace by the 411 bus line.
Eric
oktober 2022
Staff were great, friendly, and polite. The hotel throughout was very clean, including the restaurant. The location is excellent for town and the transport links. Air conditioning is a great addition with recent hot and humid weather.
Michelle
august 2024
Excellent location main train station in to Waterloo which we used. Staff were very friendly and helpful . Food was very good evening meal and breakfast was excellent. Parking was okay used seven kings car park a bit expensive but that’s London for you. 2 day stay would definitely stay again. 👍
Anthony
januar 2025
The stand out thing, and one that doesn't usually jump out at me in most hotels, was how fresh the everywhere smelled, like it was newly cleaned at all times. So well done to the house keeping team. The bedrooms are very clean, modern and stylish too with some nice detailing. The reception team were very welcoming and helpful too.
Sayer
mai 2025